Answers to Your Kansas Home Care Questions
When the need for home care arises, few families are ever truly prepared. When you begin the search for care, it’s common to have many questions about the types of care available, how to pay for services, how caregivers are trained, etc. As your dedicated resource for senior care in the Kansas City area, Hearts at Home is here to offer guidance and to provide the answers you need to make informed care decisions and find the in-home care services that best meet your needs. Below, we’ve listed some of our most frequently asked questions in order to help you find the answers you need.
Click the questions below to reveal their answers.
Q: In what areas are your services available?
Q: Who needs in-home care?
Home care services are beneficial for the following individuals:
- Anyone who cannot live safely alone at home
- Anyone who requires more personal care than a spouse or other family caregiver is able to provide
- Anyone who is living with a disability
- Anyone who has had a change in their health (permanent or temporary) who requires additional help to stay safely in their home
Q: How much does the service cost?
Q. What are my payment options for home care services?
Q. Are your home care services covered through Medicare, Medicaid, or insurance?
Q. Is your agency licensed?
Q. Are your caregivers insured and bonded?
Q. What makes Hearts at Home different from other in-home care companies?
Q. What are the advantages of home care?
Q. Who can receive in-home care?
Q. Will I be able to reach a caregiver after hours? If so, how can I contact someone after hours?
Q. How quickly can I arrange for service?
Q. Do you require a commitment to a minimum of hours and days a week in order to provide care?
Q. Are your services available in nursing homes or assisted living facilities?
Q. What if my caregiver is sick and cannot make it to my house?
Q. What kind of services do you provide?
Q. How are your caregivers screened?
Hearts At Home has one of the most extensive caregiver screening processes in the industry. We realize that our caregivers are in a position of trust, and we will not hire anyone unless they meet our stringent employment criteria, including:
- Personal interviews
- Prior employment references
- Past experience as a caregiver
- Personal references
- Criminal background check
- Illegal/illicit drug test
Finally, we do our own “gut check” to decide if we feel that the candidate is someone we would trust to care for our own loved ones. Once hired, each caregiver receives our Hearts At Home employment certification, a thorough orientation, and is then bonded and insured.
Q. What kind of training do your caregivers receive?
Q. We have a home health or hospice nurse. Will Hearts At Home still help us?
Q. What is your process for establishing a successful home care plan?
The unique Hearts At Home process can be broken down into 3 key steps:
- Step 1: Assessment
After you contact us, we will arrange for a free in-home consultation at your convenience. During this meeting we learn about the person for whom we will be providing care and the type of care needed. We also answer any questions you might have about our services. We then work with you to establish a care plan.
- Step 2: Caregiver Selection
When selecting a caregiver, first we evaluate the caregiver skills required to provide care for your loved one. We also consider the disposition of the caregiver we choose. Some people bond more easily with caregivers who are easygoing or laid back, while others thrive with energetic caregivers. In addition, we consider the long-term availability of the caregiver to ensure consistency. Once the caregiver is selected, we introduce the caregiver to your loved one at the most critical point of service – the start.
- Step 3: Ongoing Evaluations
The third step is a vigilant and ongoing assessment to ensure that the care plan continues to be appropriate for your loved one’s needs. We may recommend adjustments to the care plan based on changing circumstances, but just like Step 1, the updates are based on working with you to establish an agreeable care plan.